FAQ

Do I need a Softside account?

Yes. The app syncs merch that has been approved for a Softside artist account, so it needs one to read from. Write to tech@softsidemerch.com if you do not have one yet.

What does it cost?

The app is free to install and free to use.

Which data does the app read?

Products and inventory for the items it manages, and orders that contain Softside merch. On those orders it reads the buyer's name, email and shipping address, because an order cannot be made and delivered without them. See the privacy policy.

Where do my orders go?

When an order is paid, the app sends it to Softside for fulfilment. Fulfilment and tracking come back to the order in your Shopify admin.

Can I use a product I already sell?

Yes. Link it to the Softside item instead of syncing a new one. No duplicate product is created, and your history, reviews and URL stay on the original product.

What happens to prices I change myself?

Syncing an item again brings the values from Softside back. If you keep your own prices, use link mode, which leaves your product fields alone.

What happens when I uninstall?

The app loses access to your store straight away. Products already in your store stay where they are. Install again later and the app starts from a fresh session.

How do I get help?

Write to tech@softsidemerch.com with your store domain, and the order number if it is about an order.