Support

Write to us

Email tech@softsidemerch.com. We answer within [RESPONSE TIME] on working days.

What to include

• Your store domain, for example my-store.myshopify.com
• The order number, if it is about an order
• The product name, if it is about a sync
• What you expected, and what happened instead
• A screenshot, if there was an error on screen

Check these first

Many questions are answered in the FAQ, and the tutorial walks through install, connection and the first sync. If a sync or an order failed, the Events page inside the app usually says why.

Reporting a security issue

Please write to tech@softsidemerch.com rather than opening a public report, and give us time to fix it before sharing details.